The Service/Sales Support team serves as the primary contact for all day to day customer interactions. It is this team that serves as the frontline when creating, maintaining and building relationships with both our internal and external customers. The Assistant Manager of Service/Sales Support is responsible for ensuring the Customer Ops. Service Team has a customer centric approach and focus for both internal and external customers. In this role, the Asst. Mgr. must oversee to ensure the business is running in an efficient and compliant manner, while at the same time maintaining and identifying areas for continuous customer satisfaction, improvement as well as overall business process improvements. This role will also have oversight and active collaboration across the other teams within the Customer Operations organization. Self-initiation; someone that is able to evaluate a situation and determine if further enhancements will benefit the business, be able to implement an action plan and then see it through is an attribute that will aid in the success of the individual residing within this position. This role requires a balance between team management, daily business activity management and participation, and special project participation.
Team Strategy and Planning: